Our OS Fresh Reload Service is for customers needing a fresh start. Whether destroyed by viruses, power outages, or a dying hard drive, sometimes an operating system cannot be repaired. We reinstall the original operating system, and update it with the latest drivers, basic apps and antivirus software. Your computer will come loaded with everything you need to start using your computer right away, without all the bloatware that most computers come with. Also includes a free copy of Malwarebytes Anti-Malware.